Privacy Policy

Privacy Policy

Last updated · 28 May 2026

Black Trans Alliance is committed to protecting the privacy and security of your personal information. We are a data controller, which means we are responsible for deciding how we hold and use personal information about you. This notice explains the decisions we have taken in relation to that information.

This Privacy Policy describes how we collect and use personal information about you during and after your relationship with us, in accordance with the UK General Data Protection Regulation (UK GDPR). We encourage you to read this notice carefully, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you.

It applies to all volunteers, supporters, clients, and members. For our use of cookies, please also see our Cookie Policy.

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. See our Cookie Policy for full detail.

1.4 In this policy, "we", "us" and "our" refer to Black Trans Alliance C.I.C. (see Section 13 for our company and contact details).

2. How we use your personal data

2.1 In this Section we set out: (a) the general categories of personal data we may process; (b) in the case of personal data we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.

2.2 Usage data. We may process data about your use of our website and services. Usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, and the timing, frequency, and pattern of your service use. The source of usage data is our analytics tracking system. This may be processed for the purposes of analysing the use of the website and services. The legal basis is consent or our legitimate interests, namely monitoring and improving our website and services.

2.3 Account data. We may process your account data, which may include your name and email address. The source is you. We process this to operate our website, provide our services, ensure the security of our website and services, maintain back-ups of our databases, and communicate with you. The legal basis is consent or our legitimate interests in the proper administration of our website and business.

2.4 Profile data. We may process the information included in your profile on our website, which may include your name, address, telephone number, email address, profile pictures, gender, and date of birth. We process this to enable and monitor your use of our website and services. The legal basis is our legitimate interests in the proper administration of our website and business.

2.5 Service data. We may process personal data provided in the course of using our services. The source is you. We process this to operate our website, provide our services, ensure security, maintain back-ups, and communicate with you. The legal basis is consent or our legitimate interests in the proper administration of our website and business.

2.6 Publication data. We may process information that you post for publication on our website or through our services. We process this to enable publication and administer our website and services. The legal basis is consent or our legitimate interests in the proper administration of our website and business.

2.7 Enquiry data. We may process information contained in any enquiry you submit to us regarding goods and/or services. We process this for the purposes of offering, marketing, and providing relevant goods and/or services to you. The legal basis is consent.

2.8 Client relationship data. We may process information relating to our client relationships, including client contact information. This may include your name, your contact details, and information contained in communications between us and you. The source is you. We process this to manage relationships, communicate with clients, keep records, and promote our products and services. The legal basis is consent or our legitimate interests in the proper management of our client relationships.

2.9 Transaction data. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. This may include your contact details and the transaction details. The source is you and/or our payment services provider. We process this to supply the purchased goods and services and keep proper records. The legal basis is the performance of a contract between you and us, and our legitimate interests in the proper administration of our website and business.

2.10 Notification data. We may process information you provide to us for the purpose of subscribing to our email notifications and/or newsletters. We process this to send you the relevant notifications and/or newsletters. The legal basis is consent.

2.11 Correspondence data. We may process information contained in or relating to any communication that you send to us. This may include the communication content and metadata. We process this to communicate with you and for record-keeping. The legal basis is our legitimate interests in the proper administration of our website and business and communications with users.

2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims. The legal basis is our legitimate interests in protecting and asserting the legal rights of ourselves, you, and others.

2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining professional advice. The legal basis is our legitimate interests in the proper protection of our business against risks.

2.14 We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of obtaining professional advice, or the establishment, exercise, or defence of legal claims.

3.2 Payment services providers. Financial transactions relating to our website and services are handled by Stripe and GoCardless. We will share transaction data with them only to the extent necessary for processing your payments, refunding such payments, and dealing with complaints and queries. Their privacy policies are available here:

• Stripe: stripe.com/gb/privacy
• GoCardless: gocardless.com/legal/privacy

3.3 We may disclose your enquiry data to one or more selected third-party suppliers of services identified on our website for the purpose of enabling them to contact you so that they can offer you relevant services. Each such third party will act as a data controller in relation to the enquiry data we supply to it. Upon contacting you, each such third party will supply to you a copy of its own privacy policy.

3.4 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or where such disclosure is necessary for the establishment, exercise, or defence of legal claims.

3.5 Website provider. Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters, and improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity: (a) your data will be made available to our website provider; (b) the data may include any of the data we collect as described in this policy; (c) our website provider will not transfer your data to any other third party, or transfer your data outside the EEA; (d) they will store your data for a maximum of 7 years; (e) this processing does not affect your rights as detailed in this Privacy Policy.

4. International transfers of your personal data

4.1 In this section we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 Personal data will be retained for a maximum period of 7 years.

5.4 Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy by email.

7. Your rights

7.1 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. Some rights are complex; you should read the relevant laws and guidance from the regulatory authorities for a full explanation.

7.2 Access. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data together with certain additional information, including the purposes of processing, the categories of personal data concerned, and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your personal data. The first copy will be free; additional copies may be subject to a reasonable fee.

7.3 Rectification. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of processing, to have any incomplete personal data about you completed.

7.4 Erasure. In some circumstances you have the right to the erasure of your personal data without undue delay, including where the personal data are no longer necessary in relation to the purposes for which they were collected; you withdraw consent to consent-based processing; you object to the processing under certain rules; the processing is for direct marketing; or the personal data have been unlawfully processed. There are exclusions, including where processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise, or defence of legal claims.

7.5 Restriction. In some circumstances you have the right to restrict the processing of your personal data — for example, where you contest the accuracy of the data, where processing is unlawful but you oppose erasure, where we no longer need the data but you require it for the establishment, exercise, or defence of legal claims, or where you have objected to processing pending verification of that objection. Where processing has been restricted, we may continue to store your personal data but will only otherwise process it with your consent, for the establishment, exercise, or defence of legal claims, for the protection of the rights of another person, or for reasons of important public interest.

7.6 Objection. You have the right to object to our processing of your personal data on grounds relating to your particular situation, where the legal basis is the performance of a task carried out in the public interest, the exercise of any official authority vested in us, or the purposes of legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

7.7 Direct marketing. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.8 Research. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.9 Data portability. Where the legal basis for our processing is consent, or that the processing is necessary for the performance of a contract to which you are party, and the processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. This right does not apply where it would adversely affect the rights and freedoms of others.

7.10 Complaints. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In the UK, this is the Information Commissioner's Office (ICO) — ico.org.uk.

7.11 Withdraw consent. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.12 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this section.

8. Our details

8.1 This website is owned and operated by Black Trans Alliance C.I.C.

8.2 We are registered in England and Wales under company number 12684292, and our registered office is at 7 Bell Yard, London WC2A 2JR.

8.3 You can contact us by post at the address above, using our website contact form, or by email at [email protected].

9. Data protection officer